Guarantee is forfeited if there are signs of abuse or alteration, other than normal wear and tear. Rush availability and pricing vary by seasonality and/or workload.Īll Made to Order & Custom bands are covered under the Lifetime Warranty. If you would like to a rush on production please email to request. Rush Fees on Made to Order rings start at $50 and price is confirmed once we speak to the production team. Once this invoice is completed we will send you the Return Authorization Number along with the paperwork and instructions on how to proceed with the exchange.Ĭan I rush production on my Made to Order ring? Once you notify us by email at that you would like to begin an exchange we will send you an invoice for the cost of the claim.Custom rings are in the Made to Order category but since we made this ring custom for you they are not eligible for exchange or return.Made to Order rings are eligible to exchange for a different style for a 50% claim fee of the retail value (not sale price). The fee to complete a size exchange on a Made to Order ring is 20% of the retail value (not sale price).

Made to Order rings are eligible for a size exchange.

We crafted this ring specifically for you and we cannot sell it to another client. Made to Order rings are not eligible for return. Gemstones, Diamonds, Precious Metals excluding Palladium/PlatinumĬan I return or exchange my Made to Order ring? Engraving rings and expedited shipping charges are non-refundable.Īll International Clients can return a ring up to 30 days after purchase is delivered but they must cover the cost of shipping, $25 or 20% restocking fee, whichever is greater, per ring applies.Ĭarved Titanium, Cobalt, Zirconium, Cerakote, Inlays (Meteorite, Wood, etc), Sleeves (Non-Precious), Damascus Steel Use the contact form below to request an exchange or refund and receive your return shipping label. If you would like to exchange a 2nd time we can do so by sending you an invoice of $20 for the shipping cost plus engraving if applicable.Īll International Clients can exchange a ring up to 45 days after purchase but they must cover the cost of shipping both ways.Īll US Clients can return a ring up to 30 days after your purchase is delivered*, $25 or 20% restocking fee, whichever is greater, per ring applies. We do have to limit this benefit to 1 free exchange. Contact us for a return shipping label (RMA) with the form below. Please be advised that most carriers do not count Saturday or Sunday as shipping days.Īll US Clients can exchange a ring up to 30 days after purchase at no cost*. Times listed above are estimates and we are not responsible for any packages being delayed by the carrier. *We are not responsible for lost or stolen packages. Other shipping options (No PO Boxes) include:ġ Business Day Morning & Saturday Delivery USA Just add the lead time plus 3-4 business days to calculate shipping time for US and add lead time plus 21 days for international. Rings with Lead Time vary depending on the ring. Rings without lead time 3-4 business days in US and up to 25 days international (includes processing time).

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